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Delivery Policy for Intangible Goods and Services.

For intangible goods or services such as digital downloadable items; website-related services; social media marketing services or other related services, delivery is as per your discussion with your assigned manager, we start working on your project once the payment is confirmed.

I didn’t get my download or service immediately after I paid?

HawkeDigital. always secures the right to cancel or refund orders without any prior notice in a case when HawkeDigital is unable to contact the consumer or confirm that the subscription order was placed by the cardholder.

What if there is a delay in delivery or I don’t receive my order?

If the product delivery has been delayed, or if the supplier is not responding, please contact us and we can open an inquiry for the order. An inquiry puts a temporary hold on funds to the supplier until your issue has been resolved. We require our suppliers to resolve inquiries within 3 business days. We can issue a refund if your issue is not resolved in a timely manner.

How to request for the cancellation of my order?

You can submit a request to cancel your order/subscription at any time by sending an Email to having the appropriate reason for cancellation. If your cancellation request complies with our refund policy, we approve your cancellation request and you will be notified through an email. Cancellation Request process time is 7-10 Business Days.

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